Part Time Office Coordinator – Pavilion Estates, Kalamazoo, MI


 

About Meritus

Meritus Communities is one of the nation’s largest and quickest growing owner/operator of Manufactured Housing Communities (MHCs). We were founded by industry experts in 2013 dedicated to providing quality and affordable housing to tenants. Since 2013 we have purchased 14,000 sites across the US.

About the position

Office Coordinators handle the routine office work and administrative responsibilities of the community in addition to leasing, sales, and marketing for the community.  They are also responsible for assisting with planning and coordinating community events and activities.

Responsibilities

  • Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and forward to the appropriate manager

  • Prepare and distribute resident and community communications (i.e. rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals)

  • Prepare bills and statements for approval

  • Perform administrative functions including answering phones, typing, copying, faxing, and filing

  • Complete and maintain community records, reports, and files

  • Collect and post resident security deposits, processing fees, rents, inspection, or other fees; record in the proper accounts and issue receipts

  • Make collection calls for rental payments

  • Process move-ins and move-outs

  • Assist with the preparation of marketing materials and implementation of resident relation activities such as Craigslist, MH Village, local newspapers and any other marketing sources.

  • Assist prospective residents by reviewing new and used home listings, showing homes, and assisting with applications

  • Forward all customer service requests to the Community Manager

  • Taking pictures of all homes returned to inventory and or resident purchases as well as bank repo’s.

  • Distribute all company notices and or violations

  • Records all traffic logs and or guest cards, telephone calls

  • Ensure home is move in ready

  • Immediately follow up on prospects that did not close and try to convince them to close again, if possible refer them to a sister property

  • Lease signing and new resident orientation

  • Accept rental payments and post in property management software program

  • Comply with federal, state and company policies, procedures and regulations.

  • Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.

  • Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes.

  • Assume Community Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines.

  • Provide general clerical assistance to community office.

  • Other duties as assigned.

Qualifications

  • High school diploma or GED

  • Minimum 2 years secretarial/administrative experience

  • Strong customer service skills

  • Excellent telephone skills

  • Good problem-solving skills

  • Professional appearance

  • Strong sales skills a plus

  • Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner

  • Previous experience using Manage America a plus

  • Property management office experience, a plus

Personal characteristics

  • Team oriented with an exceptionally strong work ethic and outstanding interpersonal skills

  • Demonstrated analytical and organizational skills, problem solving abilities, and attention to detail

  • Poised and polished professional with excellent oral and written communication skills

  • Strong judgement and decision-making skills

Compensation

Competitive salary, bonus, and excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K)

EOE

 

Apply for this position by searching for “Meritus” on the following websites:

 

 

For more information about Meritus or questions about this position email jobs@meritusmhc.com