Office Coordinator – Camelot Manor – Grand Rapids, MI
At Meritus Communities, our goal is simple: offer positive living experiences in exceptional communities at affordable prices. Meritus was founded in 2013 by a group of manufactured housing industry veterans who wanted to make a difference in the way manufactured housing communities are run and the way residents are treated. Today, we build thriving, well-run communities where residents have more than a place to live, but a place where they are able to enjoy an active lifestyle by being part of an exceptional neighborhood full of luxury amenities. Meritus Communities is one of the nation’s largest and quickest growing owner/operator of Manufactured Housing Communities (MHCs), having purchased over 21,000 sites across the US since its founding. Are you ready to join the team?
Village Green: https://www.meritusmhc.com/community/village-green/
About the position
Office Coordinators handle the routine office work and administrative responsibilities of the community in addition to leasing, sales, and marketing for the community. They are also responsible for assisting with planning and coordinating community events and activities.
Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and forward to the appropriate manager
Prepare and distribute resident and community communications (i.e. rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals)
Prepare bills and statements for approval
Perform administrative functions including answering phones, typing, copying, faxing, and filing
Complete and maintain community records, reports, and files
Collect and post resident security deposits, processing fees, rents, inspection, or other fees; record in the proper accounts and issue receipts
Make collection calls for rental payments
Process move-ins and move-outs
Assist with the preparation of marketing materials and implementation of resident relation activities such as Craigslist, MH Village, local newspapers and any other marketing sources.
Assist prospective residents by reviewing new and used home listings, showing homes, and assisting with applications
Forward all customer service requests to the Community Manager
Taking pictures of all homes returned to inventory and or resident purchases as well as bank repo’s.
Distribute all company notices and or violations
Records all traffic logs and or guest cards, telephone calls
Ensure home is move in ready
Immediately follow up on prospects that did not close and try to convince them to close again, if possible refer them to a sister property
Lease signing and new resident orientation
Accept rental payments and post in property management software program
Comply with federal, state and company policies, procedures and regulations.
Assist in lease transactions by typing leases, gathering applicant’s history and credit approvals.
Maintain accurate monthly commission sheets on leases, renewals and delinquencies for bonus purposes.
Assume Community Manager’s duties/authority in absence of immediate supervisor in accordance with company and community guidelines.
Provide general clerical assistance to community office.
Other duties as assigned.
High school diploma or GED
Minimum 2 years secretarial/administrative experience
Strong customer service skills
Excellent telephone skills
Good problem-solving skills
Strong sales skills a plus
Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
Previous experience using Manage America a plus
Property management office experience, a plus
Team oriented with an exceptionally strong work ethic and outstanding interpersonal skills
Demonstrated analytical and organizational skills, problem solving abilities, and attention to detail
Poised and polished professional with excellent oral and written communication skills
Strong judgement and decision-making skills
Competitive salary, bonus, and excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K)
Apply for this position by searching for “Meritus” on the following websites: